Following on from our previous engagement work with Gateshead Outer West PCN in 2020 around patients’ knowledge and use of digital services, we again supported this PCN with engagement to help inform the development of digital services. In line with the NHS Long Term Plan’s ambition for the mainstreaming of digitally enabled care, one of this PCN’s key priorities is the digital agenda.
Patients were surveyed during August and September 2022 to discover their current levels of knowledge and use regarding digital solutions in GP practices. GP practices in the Outer West promoted the online survey through sending a text to a percentage of their patients, and made paper copies available in their practice. We ran face-to-face engagement opportunities with 4 local community centres to ensure we gathered the views of people without digital access. We also promoted the survey through our contacts in local voluntary and community organisations and community Facebook groups.
478 people shared their views and taking the patient population as a whole, the data is representative with a confidence level of 95%. Read the report here
