Impact
We’re helping people shape local services.
In 2024, 2,289 people shared their views with us during our engagement and involvement activities.
The case studies below showcase our production of clear, actionable findings that lead to meaningful change. Each commissioned project demonstrates what was needed, our approach and the impact this had.

Evaluation of Mental Health Research Project REND
Voluntary Organisations’ Network North East (VONNE)

Exploring Resident’s Views of a Community Health Bus for Newcastle
Newcastle GP Services (NGPS) and Newcastle University’s School of Pharmacy

Student GP Registration Service
Newcastle University, University of Northumbria and local GP Practices

Teenage Health and Wellbeing Resource
Clinical Commissioning Group (CCG) Children Young People and Families Team in Gateshead

Exploring Patients Views of Using Digital Solutions in GP Practices
Gateshead Outer West Primary Care Network

Service evaluation of Trailblazer Mental Health Support Teams in Schools
NHS Newcastle Gateshead Clinical Commissioning Group (CCG)
"Our experience of working with the team at Involve North East has been fantastic. Their enthusiastic approach to our brief and the flexibility to update this following comments has been very efficient and professional. They shared a genuine interest in and an empathy to ensuring the research they carried out was thorough and would help inform future service delivery. Reaching out to the voices of users with the ultimate goal of improving services for women and girls in Gateshead."
Nicola BruceDirector of Strategy and Partnerships
"It was an excellent experience to work with you. The activities were carried out in a timely and professional manner with all questions addressed. the work has been useful to understand the needs of our patients. I was very pleased with the outputs of the project."
- Chris, NHS Commissioner
"Very impressed with the speed at which this project was done and how quickly you 'got' the issues."
- Tracey, GP Practice
"Involve North East were great to work with at all levels of the organisation. The project manager was very supportive, always approachable and accessible to discuss the project and next steps. It would be great to get Involve North East involved in feeding back the findings."
- Paul, Bristol-Myers Squibb
"We would highly recommend Involve North East. The experience was efficient and productive."
- Shane, Novo Nordisk
"We had an open discussion in a comfortable and pleasant environment. Hopefully the outcome will be helpful for others."
- Member of public
"Everyone joined in the discussion and everyone got to say what they thought. There should be more of them!"
- Member of public
"I felt that Involve North East's staff were very interested in what we said and I feel like I might help shape future service."
- Member of public
“Working with Involve North East has been a pleasure from start to finish - they grasped the brief immediately, used their expertise to ensure that all areas were covered in detail and exceeded expectations in relation to both content and delivering within deadline. I could not be happier with their input!”
Lisa Taylor VONNE, REN(D) project
“The work and report produced by Involve North East was of an incredibly high standard, and enabled us to shape the service and inform decisions to best meet patient need. I would recommend Involve North East to any organisation looking to undertake public consultation, and we will certainly engage with them for future service development”
Emily MaughanHead of Clinical Services, Newcastle GP Services
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